If you want to pre-order an item, simply add it to your card and select the “Pre-order”-button. You will be asked to sign in to your account. If you are registered and logged in, you are ready to start the checkout process. If you are not yet registered, please create a new account. Pre-ordering as a guest is not possible.
Once you have entered your data, your pre-order will be visible under the menu point “My pre-orders”. You will receive a confirmation regarding your pre-order. As soon as your pre-order is on the way to us, we will change the status of your pre-order to “in stock soon”. We will inform you immediately, when the item has arrived at our destination.

You can finalize all available items – either pre-orders or regular orders – by transferring them to your basket. If more items are being released at the same time or will be within a 30 day limit, you can have them shipped together.   

Please be aware that we consider pre-orders as binding. However, as long as your pre-order has not been released yet, you may cancel it. If cancellations happen on a frequent basis, we will, at some point, not accept any pre-orders from you any more. The same applies for pre-orders that you have not accessed and processed.

You probably forgot to log in to your account before ordering. Please make sure that you are logged in correctly before doing so.

Those icons signify that this item is on its way to our storehouse, displayed with an estimated arrival time. Ocean freight will take 4 to 6 weeks, if it is shipped by air it will take 1 to 2 weeks and by lorry approximately 3 to 5 days. You will be informed when the mode of transport has changed or when the item is in stock.

We do not require pre-payment for pre-ordered items, unless it is a special order. You will be informed when your pre-order has arrived and is ready for dispatch. 

We accept cancellations as long as the pre-ordered item has not yet been released. Please contact us in case you want to cancel an item. However, if you are cancelling on a frequent basis, it could happen that we are not going to accept any pre-orders from you again. Items, which we do not offer in our shop and which we order on customer enquiry, cannot be cancelled.

Unfortunately, shifts and delays on part of the manufacturer or wholesale dealer do happen frequently. However, the larger a manufacturer is, the more reliable are the release dates. We will keep you informed about possible delays regarding your pre-order.

Yes, we ship world-wide. Please ask for our dispatch tariffs using the contact form. For orders outside the European Union additional fees may apply.

Yes, we ship world-wide. Please ask for our dispatch tariffs using the contact form. For orders outside the European Union additional fees may apply.

That is no problem. However, if the package is too big for the Packstation, your order will be delivered to the next post office and you will be informed by the mail carrier about that.

Will I be provided with a tracking number?

All parcels carried by DHL are insured up to a value of 500 Euro. Please contact us beforehand if you need additional insurance. This, however, will increase shipping costs.

Upon request, we will gladly meet with your wishes.

Yes, if you request us to do so. This however is only possible for pre-orders, whose release dates are within a 30 day time frame.

Please log in to your account and change your delivery address.

Please log in to your account and change it to the payment method you prefer.

No, sadly we cannot accept SEPA direct debits until further notice.

Please click on the link „defective item“ at the bottom of our site, there you can provide us with information about the damage. We will then contact you without delay. We will need pictures of the damage to send to the manufacturer for claim settlement purposes.